Dear Residents,
Lincoln Property Company is best known for its people-centric culture and exceptional customer service.
In unprecedented times like these, it is our culture of care and compassion for people that carries us
through. The health and well-being of our residents and employees is our top priority. In addition to the
many safeguards already in place for community operations, we are implementing numerous policies to
help support those who may be affected by the COVID-19 pandemic. We are dedicated to helping our
residents during these trying times.
WE’RE HERE TO HELP
● If you have suffered financially because of the outbreak, please contact your community Business
Manager. We are all in this together. We are committed to working with our residents and are
willing to create payment plans for those directly impacted.
● We also know that many of you are working from home. Please let us know if there is anything
we can do to make this transition smoother.
RESOURCES
● We encourage you to identify resources offered by federal, state and local governments – as well
as community organizations – to help you secure financial assistance, food and healthcare.
● To that end, the federal government is committed to providing significant resources to support
those affected by the crisis. This includes an extension of unemployment benefits, direct
payments to Americans and assistance to select industries to get people back to work. We hope
that these support mechanisms will help make your household finances work.
● Helpful resources from the CDC can be found at
https://www.cdc.gov/coronavirus/2019-
ncov/index.html
It’s important to understand eviction moratoriums that may have been put in place do not relieve residents
of paying their rent or complying with their lease. For those of you not financially impacted by the
pandemic, it is critical that timely rent payments continue. We are committed to helping those directly
impacted by the pandemic and supporting everyone living in our communities, but we rely on rent
payments from those who haven’t been affected so we can continue to pay our employees who are
keeping communities open, maintaining cleanliness, and taking care of residents’ needs. By not paying
rent, the community’s financial obligations are also affected – mortgages, taxes, and insurance payments
must still be paid. Our goal is to keep our communities open, the lights on, and our residents comfortable
in their homes.
As Lincoln employees, our residents are at the center of everything we do. We hold ourselves
accountable to our brand values, standards, and mission statement, everyday, even in times of crisis.
While we may not be able to shake your hand or share a laugh at an event for the time being, we are still
here for you. Let’s all be here for one another. The steps we’re taking will safeguard this community and
we appreciate your willingness to help.
