Re: Financial topics
Posted: Thu Jan 01, 2015 1:05 am
Which reminded me, decades ago, when I first got out of college, I worked in a consumer products plant in Wisconsin. The company had 40 plants all over the country.
The company had 2 measures of quality.
The first was an independent lab that was hired to do objective measures of quality on randomly purchased bags of product.
The second was customer complaints per million bags of product.
Curiously,
The independent lab rated the product produced in the Wisconsin plant the best out of all 40 plants consistently.
Yet, the customer complaints were the highest out of all the plants.
What I learned from that was that you can't satisfy people in Wisconsin.
The folks from south of the Wisconsin border in the Chicago metro area call the border the "Cheddar Curtain".
So I asked my sister about this. She said she can send 200 parts out to Wisconsin for a dime each and if one of the 200 is bent she'll hear about it. She said in no other part of the world would anyone mention it. Only in Wisconsin.
The company had 2 measures of quality.
The first was an independent lab that was hired to do objective measures of quality on randomly purchased bags of product.
The second was customer complaints per million bags of product.
Curiously,
The independent lab rated the product produced in the Wisconsin plant the best out of all 40 plants consistently.
Yet, the customer complaints were the highest out of all the plants.
What I learned from that was that you can't satisfy people in Wisconsin.
The folks from south of the Wisconsin border in the Chicago metro area call the border the "Cheddar Curtain".
So I asked my sister about this. She said she can send 200 parts out to Wisconsin for a dime each and if one of the 200 is bent she'll hear about it. She said in no other part of the world would anyone mention it. Only in Wisconsin.